Frequently
Asked Questions
General
Technical
Error Messages
How
do I Auto Update? (version 3 customers)
If you are a version 3 customer, you can Auto Update by simply
running the Desktop Companion while connected to the
Internet. Then, the next time you synchronize your PocketPC
to your Desktop PC, the update will be transferred to your PocketPC,
and automatically installed. (You must have files checked for
synchronization on ActiveSync).
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What
are the benefits of the ObGynPocketPro?
Click here
to find out the many benefits.
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Is there a trial version
available?
Yes, we have a fully functional trial version. Download
here. The trial version will expire after a few
uses. When you purchase the product, you will receive an
unlock code - no reinstallation is necessary.
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Can I view a tutorial?
We
have many brief video tutorials demonstrating the product in
action. You may view them here.
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Is my device compatible?
We support PPC2003se,
WM5 and WM6 with touch screens. Our software will run on 240x240 screens,
but we don't recommend it (scrolling is required). We do not run on the
non-touch Windows Mobile Devices (formerly Smartphones). If your
device's screen doesn't respond to touch our stylus taps, our software won't
run. If you are not sure, contact us at support@obtechcorp.com.
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Are discounts available for health care
professionals in training?
We
understand your budgetary limitations while in training, so we will
extend you a significant discount here.
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What are the differences
between ObGynPocketPro, ObGynPocketPlus, and ObGynPocketLite?
ObGynPocketPlus includes all of ObGynPocketLite, plus
it adds in the On Call Scheduling, Patient List and
Statistics. It doesn't have Printing, automatic Billing & Coding, and
Dictations that are included in ObGynPocketPro.
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What is ObTech's Privacy
Policy?
ObTech is
committed to respecting your privacy. We are currently
investigating the adoption of the TRUSTe
Privacy Program. Your login account information
will not be sold or given to others, and will be used internally to
maintain your account.
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What is ObTech's Refund
Policy?
Software: A full
purchase refund on software will be allowed up to 30 days after the
activation of the software. The software can be activated
before, during or after payment. After the 30 days of
activation, no refunds will be granted. (Note: For the
lite version there is no activation so refund is allowed up to 30 days
from the date of purchase)
Subscription Fee's:
There will be no refund on any subscription fees.
Hardware:
ObTech will not refund the price of preloaded PocketPC's.
They will be tested during installation of the software and are
therefore fully functional. If your device is damaged during
shipment, refuse the device from the shipping company.
Hardware vendors generally allow transfer of ownership, and generally
allow refund of their PocketPC's for 30 days, though you must confer
directly with the hardware manufacturer regarding refunds.
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How do I Print?
You can print wirelessly via Infrared (IR), WiFi, or
Bluetooth. Currently the easiest to set up is IR due to its
ubiquity. Many HP printers have and IR port in the front (the
black plastic window) and you simply point it at the printer to set it
up. For WiFi, you must know the network name of your
"networked" printer. For Bluetooth, you need only be in
proximity to the printer to set it up. Finally, you can use
Export Notes to automatically have the notes copied to your directory
on your synced desktop. Then, use the ObTech Notes Viewer
(installed at the time you installed the program) on your desktop to
find and view the encrypted file. You can then copy/paste to
your EMR, or print the file out.
The print engine for ObGynPocketPro was formerly created by
HP, but has been recently upgraded to PocketPrint. You can
get more information on wireless printing here.
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WiFi Printing was
working, now its not
Check your IP address - since you are using hospital printers, they may
have changed the IP address without your knowing. See
here to review more about
printing.
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Why doesn't my
registration number work?
The Registration number is based on your Owner Name on your
PocketPC. (You can access the Owner name by
Windows->Settings->Owner
Information->Name). If there is any variation in the
spelling from the name you provided when you purchased the program, the
code will not work. For example, if you follow your name with
MD, or use different capital letters, that is enough difference to
invalidate the code. Please email
support@obtecorp.com
your exact Owner Name and we will provide you with the correct code.
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Why do some features
run slow or intermittently?
The initial loading of information takes some time (especially the
Coding). After you use it once, it is loaded into your
PocketPC’s memory, and will run instantly afterward. The best
workaround to this problem is to leave the program running at all
times, then you won't experience the initial long load time. Also, see
question below if you have a PocketPC 2002 device.
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ObGynPocketPro is installed. Why doesn't it run?
Be sure to specify your owner settings for your Pocket PC.
ObGynPocketPro will not run if that is left blank.
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Why is date poorly visible on due date calculator?
You may need to change the Regional Settings Short date format
to mm/dd/yy. This will correct the display for the Due Date Calculator.
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I forgot my password to the Patient List
You may contact customer support at
support@obtecorp.com
with proof of purchase to confirm your identity and we will assist you
- for security reasons, it will take some time.
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How do I setup Auto-Backup?
Auto-Backup is the default setting. You need only set synchronization of
files on active sync to ensure the backed up file gets synced to your PC.
When you set that up, you will get a folder on your desktop (and in your My
Documents), with the name of your PocketPC/Windows Mobile device. In
that folder, look for ObTech\ObGynPocketPro4\Backup\ObGynPocketPro.sdf.
That is your patient list backup file which will automatically be restored if
you lose your pocket pc or all your data on your PocketPC. You can also manually
find this file on your PocketPC, and copy it to your memory card (though this
wont help you if you lose your phone!)
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Quick Billing
& Coding - Directory Not Found Exception
This error has been fixed - you need to download the latest Desktop
Companion
here,
then run it to automatically download the latest update for your
PocketPC. See
here for
more details.
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Copyright © 2004-2008 ObTech
Corp. All rights reserved. ObGynPocketPro is a
trademark of ObTech Corp.
